CLIENT ENGAGEMENTS
Where client experience, operations and people come together
Chateau Esthetics
2020 – Present
Customer Experience Consultant
Providing customer experience and business consultation, identifying opportunities to enhance service quality, increase retention, and drive business growth.
Implemented streamlined communication and support processes that improved operational efficiency and service delivery.
Designed brand assets and customer-facing materials to support marketing, client engagement, and brand consistency.
Pacifica Archery
2007 – Present
Operations Consultant
Serving as a strategic operations partner, developing systems, documentation to improve execution and accountability.
Social Media Content - Script writing, calendar planning, and voiceovers.
Design and implementation of standardized operating procedures for scheduling, staffing, and program delivery.
Auditing and optimizing internal workflows, improving operational efficiency and reducing friction across day-to-day operations.
Developed documentation, and operational playbooks, reducing founder dependency.