CLIENT ENGAGEMENTS

Where client experience, operations and people come together

Chateau Esthetics
2020 – Present
Customer Experience Consultant

  • Providing customer experience and business consultation, identifying opportunities to enhance service quality, increase retention, and drive business growth.

  • Implemented streamlined communication and support processes that improved operational efficiency and service delivery.

  • Designed brand assets and customer-facing materials to support marketing, client engagement, and brand consistency.

Pacifica Archery
2007 – Present
Operations Consultant

  • Serving as a strategic operations partner, developing systems, documentation to improve execution and accountability.

  • Designed and implemented standardized operating procedures for scheduling, staffing, and program delivery.

  • Audited and optimized internal workflows, improving operational efficiency and reducing friction across day-to-day operations.

  • Developed documentation, and operational playbooks, reducing founder dependency.